Contact
Response times
Safety issues — we prioritise anything that affects community safety
Account problems and billing — we want you back quickly
General questions and feedback
Feature suggestions and longer feedback
Frequently asked questions
How does the 5-conversation cap work?
You can have up to 5 active conversations at a time. To start a new one, archive an existing conversation first. Archiving isn't the same as unmatching — it just means you've wrapped up that conversation for now. You can still read archived chats.
What's included in the price?
Everything. Browse, filter, message and suggest dates. There are no premium tiers, no boosts, no super-likes. The same features for everyone.
How do I cancel my subscription?
Cancel in the App Store or Google Play; in the app, Settings → Membership → Manage subscription takes you there. Your access continues until the end of the current billing period, and you won't be charged again after that.
How do I delete my account?
Settings → Delete account, at the bottom. Your data is removed within 30 days. This can't be undone after 30 days, but you can cancel during that window by contacting support.
How do I export my data?
Settings → Export my data, at the bottom. We'll prepare a download of everything we hold about you and email it within 48 hours.
Can I appeal a ban?
Yes. Email trust@jarta.app with your account email. We'll review the decision and respond within 5 business days.
What happens when I report someone?
Your identity is protected (we store a hashed identifier, not your user ID). The reported person can't see who filed the report. A human reviews every report within 24 hours.