Contact
Response times
Safety issues — we prioritise anything that affects community safety
Account problems and billing — we want you back quickly
General questions and feedback
Feature suggestions and longer feedback
Frequently asked questions
How does the 5-conversation cap work?
You can have up to 5 active conversations at a time. To start a new one, archive an existing conversation first. Archiving isn't the same as unmatching — it just means you've wrapped up that conversation for now. You can still read archived chats.
What's included in the $1.99/month?
Everything. Browse, filter, message, see who's interested in you. There are no premium tiers, no boosts, no super-likes. The same features for everyone.
How do I cancel my subscription?
Go to Settings → Membership. Your access continues until the end of the current billing period. You won't be charged again after that.
How do I delete my account?
Settings → Account → Delete account. Your data is removed within 30 days. This can't be undone after 30 days, but you can cancel during that window by contacting support.
How do I export my data?
Settings → Account → Export my data. We'll prepare a download of everything we hold about you and email it within 48 hours.
Can I appeal a ban?
Yes. Email trust@jarta.app with your account email. We'll review the decision and respond within 5 business days.
What happens when I report someone?
Your identity is protected (we store a hashed identifier, not your user ID). The reported person can't see who filed the report. A human reviews every report within 24 hours.