Trust & Safety

Our approach

Trust and safety isn't a bolt-on moderation queue. It's designed into the product from the beginning. The 5-conversation cap, the report system, the values framework — all of these contribute to a community where people treat each other with care.

When things go wrong, we investigate. Every report is read by a human. We don't rely solely on automated systems to make decisions that affect real people.

How to report

You can submit a report from four places in the app:

• Profile overflow menu — for reporting a user's profile, photos, or general behaviour.
• Long-press on a message — to report a specific message in a conversation.
• Photo tap menu — to report an inappropriate photo.
• Conversation menu — to report a whole conversation.

Report reasons

Reporter privacy

When you report someone, your identity is protected. We store a hashed identifier derived from your user ID — the reported person cannot discover who filed the report, and we don't display reporter identities to anyone.

Your hash is used to track your reporting history — a track record, not an identity. If your past reports are consistently upheld, or consistently found to be bad-faith, that shows up as a trust signal the moderator reviewing your report can see. A person still makes every call; nothing gets auto-dismissed, and nobody is warned or banned off this score.

One thing can happen before a person looks: a reported photo or message may be hidden while we review it. That happens when the report is about someone under 18 or intimate images shared without consent, when three or more members report the same photo or message, or when two members whose earlier reports were mostly upheld do. Hiding is temporary and never touches the account. If we find nothing wrong, it comes back.

What happens after you report

• Immediate: If you selected "Block", the reported user can no longer see your profile or contact you.
• Within 24 hours: A human reviews your report alongside any related reports about the same user.
• Outcome: We take action ranging from a warning, to a temporary suspension, to a permanent ban. For serious violations (underage accounts, threats, soliciting) the ban is immediate.
• Repeat offenders: We maintain records of banned users to prevent them from creating new accounts.

We let you know in the app once your report has been reviewed and whether we took action, but not what the action was, to protect both parties. If you're worried about ongoing contact, use the block feature.

Proactive safety measures

Photo review

Flagged or reported photos are reviewed by a real person on our team — not an automated filter. Some may be hidden while they wait for that review (see Reporter privacy above). We'd rather have a human make the call on judgment-heavy cases than a machine get it wrong.

5-conversation cap

Limiting active conversations reduces volume-based harassment patterns. If you're at 5 active conversations, you need to archive one before starting another — this encourages real engagement over mass-messaging.

Photos in chat are your choice

Photos open up in a conversation only once you've both written, so a photo is never the first thing you get. Photos you receive arrive blurred: you tap to see each one, or choose to always see photos from someone you trust. You can report any photo straight from the chat.

Account verification

Everyone verifies their identity before they can match or message. In Norway that's BankID. It confirms you're 18 or older and lets us keep it to one account per person. We never see or store your national ID number. Verified profiles show an "ID verified" badge. Where there's no strong national eID, we'll use a check that matches a government ID against a live selfie before we launch there.

We never keep a photo of your ID. If a check in another country ever needs one, the images are deleted as soon as the check is done.

Scam warnings in chat

If someone's messages ask for money, crypto or gift cards, or to move to another app early on, the app shows you a short safety tip with a Report button. The check runs on your phone: we don't scan your messages on our servers.

No shadow bans

If we limit your account, we tell you: a warning, a suspension and how long it lasts, or a ban, always with the reason, and you can appeal to someone who wasn't part of the decision. We never quietly hide someone from others while they keep using and paying for Jarta.

No ads, no trackers

Jarta has no advertising and no tracking tools. Nothing in the app follows you across other apps or websites. Crash reports carry no name, email or messages.

Soft delete with review period

Deleted accounts are held for 30 days before the data is purged, which leaves a window for appeals and for changing your mind. Someone we've suspended can't get around it by deleting the account: their identity check stays blocked for as long as the suspension lasts, so they can't verify a new account.

Safety reports

Every quarter after launch we publish our safety numbers: how many reports we received and what they were about, how quickly we resolved them, and how many warnings, suspensions and identity bans followed. Counts only, never individual cases, and numbers under 5 are shown as "fewer than 5". The first report comes after our first full quarter.

Emergency situations

For non-emergency safety concerns about another user, email trust@jarta.app. We respond within 24 hours.

Contact

Trust and safety team: trust@jarta.app

General support: support page